Venue Provider Terms

You confirm that you own the venue or are otherwise entitled to let it for the uses you list, and that letting it does not breach a lease, a mortgage condition, a head licence, a planning restriction or an insurance requirement.

If your right to let the venue ends or is restricted, unpublish the listing and tell us and any customer with a confirmed booking straight away.

You can list the whole venue, individual spaces within it, or both. Where you list spaces separately, make clear what a customer gets exclusive use of, what is shared, and what is not included.

Where booking one space blocks another, your availability must reflect that. A customer booking a space is entitled to expect it to be available and to be in the condition shown.

Capacity figures must be the real, lawful capacity for the layout stated, taking account of your licence and your fire risk assessment. Do not publish a seated capacity that only works standing, or a figure that ignores staging, bars or accessible space.

Where you publish layouts or floor plans, they must match the space as it is. Note anything that materially affects use: pillars, low ceilings, restricted views, lift access, step-free routes, accessible toilets, hearing loops and parking.

Accessibility information must be accurate. Saying a venue is accessible when it is not exposes guests to real harm and is a serious breach.

You must hold and keep current every licence and permission the venue and its activities need, and operate within their conditions.

Where a licence limits hours, noise, numbers or activities, those limits must be reflected in the listing and in any booking you accept. You cannot pass responsibility for a licensing breach to the customer by putting it in your house rules.

Where you offer food and drink, menus, prices, minimum spends, service charges and package inclusions must be accurate and complete at the point of booking.

Allergen information must be accurate and available. If a menu item changes, or an allergen changes, update it before the booking is delivered. Guests rely on this information and errors can be dangerous.

Where a service charge applies, state the percentage, state what it applies to, and apply it consistently. Where a customer adds to a booking after confirmation, the same rules apply to the added amount.

You can set reasonable house rules covering access times, noise, decorations, naked flames, confetti, external suppliers, corkage, smoking areas, security requirements and finish times.

House rules must be published on the listing before booking, must be lawful, and must not discriminate. A rule introduced after a booking is confirmed does not bind that customer unless they agree to it.

Provide the venue in the condition shown, clean, safe, with the agreed facilities working and the agreed spaces available.

Where you have agreed staffing, security, technical support or access for suppliers, provide it. Where something breaks, tell the customer immediately and do what you reasonably can to put it right.

You must not move a confirmed booking to a different space without the customer agreement.

Where you take a damage deposit, state the amount and the conditions on the listing before booking. A deposit is refundable and is not additional revenue.

Claims against a deposit must be evidenced, reported within the window set in our Damage, Deposits and Claims policy, and limited to the actual cost of putting the damage right. Ordinary wear and tear is not damage.

You are responsible for the safety of the premises, for fire safety and evacuation, for crowd safety within your licensed capacity, and for a working emergency contact on the day.

Report serious incidents to us under our Safety and Safeguarding policy, and cooperate with the relevant authorities.

Capacity, layouts, menus, licences, accessibility, availability and house rules must be reviewed and kept current. Material changes to any of them send the listing back for review under our Listing Standards and Re-review policy.

Confirmed bookings are preserved through a re-review, and we will tell affected customers where a change matters to them.

Questions about these terms can be sent to contact@artistover.com.