Ticketing and Event Access

When you buy or accept a ticket, your contract is with the organiser of that event. Artistover sells the ticket on the organiser behalf and processes the payment. We do not run the event, control the line-up, set the age policy or admit people at the door.

The organiser is responsible for the accuracy of the event page, for delivering the event as advertised, for the safety and lawfulness of the event, and for any refund due.

Organisers set ticket types, prices, inventory, access levels, sale windows and any restrictions such as a minimum age or a limit per person. What you publish is what you must honour.

Do not sell more tickets than the venue lawful capacity allows for the layout you are running, and do not sell access you cannot provide. Where a ticket includes something specific, such as a seat, a table, a meal or backstage access, it must be delivered.

Where the event has an age restriction, a licensing condition or a safety requirement, publish it on the event page before tickets go on sale.

Artistover charges the organiser a platform fee of 5% of ticket revenue, inclusive of payment-processing costs. No separate booking fee is added to the ticket buyer.

Ticket revenue is released to the organiser after the event has taken place and the 72 hour review window has passed, and is paid out on the weekly run. We may hold ticket revenue for longer where an event is postponed, disputed or under investigation.

A ticket is confirmed when payment succeeds and the ticket is issued to you. Where an event uses a reservation or a waitlist, holding a place is not the same as holding a ticket, and a reservation expires if it is not completed in time.

Check the event page before you buy: the date, the venue, the age policy, what the ticket includes and the organiser refund position. These are set by the organiser and vary between events.

Your event ticket carries a QR ticket code that is scanned at the door. Each code admits the number of people stated on it, once. Keep it private: anyone presenting it first may be admitted. This is separate from the six-digit codes used to check in and check out service or venue bookings.

Entry is subject to the venue conditions and the organiser rules, including age checks, identification, searches and capacity. The organiser or the venue may refuse entry or remove someone for reasons of safety, behaviour or licensing, and a ticket does not override that.

A ticket that has been copied, altered, duplicated or bought outside the permitted route may be cancelled without a refund.

Where the organiser has enabled it, a ticket can be transferred to another person and the attendee name can be changed before the event. Where the organiser has not enabled it, the ticket stays with the original holder.

Do not resell a ticket for more than you paid, and do not resell through a third-party site. Tickets offered for resale in breach of this may be cancelled without a refund. This protects ticket holders from inflated prices and from invalid tickets.

Tickets are generally non-refundable once issued, because the organiser commits costs against the sale. The organiser may set a more generous position, and where they do it is shown on the event page.

A refund is always due where the event is cancelled, and where the event is materially changed and you choose not to attend. A material change means a change to the date, the venue, or something the event was clearly sold on, such as a headline act.

A change of your own plans, a lower turnout, a support act change or a minor schedule adjustment is not a material change.

If an event is cancelled, ticket holders are refunded the full ticket price. Where Artistover holds the money, we return it. Where it has already been paid out to the organiser, the organiser owes it, and we will recover it from them under our Payments and Payouts terms.

If an event is postponed, tickets normally stay valid for the new date. Ticket holders who cannot attend the new date are entitled to a refund, and the organiser must offer one and tell holders how to claim it.

Organisers must tell ticket holders about a cancellation or a postponement promptly and directly, not only by updating the event page.

If you buy a ticket as a consumer, the 14 day right to change your mind does not normally apply, because tickets to an event on a specified date are excluded from that right by law.

That exclusion does not affect your right to a refund where the event is cancelled or materially changed, or your other statutory rights.

Organisers collect attendee information to run the event, including names, contact details and where relevant dietary requirements and accessibility needs. That information must be used only to run the event, and not for unrelated marketing.

Our Guest Privacy Notice explains what Artistover does with attendee information and the choices attendees have.

Contact the organiser first about anything to do with the event itself. Contact contact@artistover.com about a payment or a ticket that will not load.