Referral Programme Terms

Eligible accounts receive a referral code and a matching QR code, shown on the referral card in your account dashboard. Share either with people you are inviting to Artistover.

The code identifies you. Keep it accurate to your own account and do not create additional accounts to generate more codes.

A referral is tracked when Artistover receives your code during the other person's sign-up and attaches it to their new account. Your tracked signup count updates once the account is recorded.

Referrals are for new users. Someone who already has an Artistover account cannot normally be attributed to a referrer. Where attribution needs correcting, it is done through an audited admin review rather than by editing account data.

Where more than one code could apply, the code recorded at sign-up wins. Attribution is not transferred later.

You can earn two rewards. A provider reward is earned on the bookings and ticket sales a provider you referred receives. A client reward is earned on the bookings a client you referred makes, with any provider. Where you referred both the provider and the client of one booking, you earn both.

Each reward is a share of the Artistover platform fee actually retained from the transaction, after standard card and payout allowances (the net fee).

Two standard allowances come off the platform fee first, and your reward is your share of what remains. A card allowance of 1.5% of the amount charged plus 20p is taken off where Artistover pays the payment-processing cost; where the provider paid that cost, it is not. A payout allowance of 0.25% of the amount charged plus 10p is taken off every transaction, because Artistover pays the cost of every provider payout. Where the platform fee is no more than the allowances, the transaction earns no reward.

We use these published allowances rather than the actual processing and payout costs of each payment, so you can work out a reward yourself from the platform fee and the amount charged.

It is not calculated from the gross booking value. Taxes, refunded amounts, reversed amounts and any part of a transaction Artistover does not keep are excluded.

Standard accounts earn 10% of the net fee as a provider reward and 10% of the net fee as a client reward.

The standard programme has no monetary reward cap.

Approved business development partners earn under their written agreement, at rates of up to 25% of the net fee for each reward. Everyone referring on one booking shares at most 50% of its net fee.

Each person you refer has one earning window. It runs for 6 calendar months from their first completed booking, as a client or as a provider, whichever comes first. A booking counts if it finishes inside the window. The window never restarts.

If the person you referred completes no booking within 12 months of signing up, the referral lapses. For people referred before 29 October 2026, the 12 months count from 29 October 2026.

No client reward is earned on bookings with your own business.

The following do not earn a referral reward.

A reward becomes final once the booking has finished and its 72-hour dispute window has passed with no open dispute.

Final rewards are paid in full on the last day of each month. A reward that becomes final on the last day itself is paid on the last day of the following month.

An open dispute holds the affected reward until the dispute is resolved.

To receive a reward you need completed payout setup. Rewards for an account without it are held until it is complete; they are delayed, not cancelled.

Where a reward has been paid and the underlying transaction is later refunded or charged back, the reward is reversed and recovered under our Payments and Payouts terms.

Share your code directly, or show the QR code in person. Do not spam, do not post it where it breaches another platform rules, and do not imply that Artistover endorses claims you make while promoting it.

Do not make claims about earnings, demand or Artistover features that we have not published.

Fabricated signups, self-referral, coordinated referral rings, use of automated systems, and manipulation of attribution are breaches of these terms and of our Acceptable Use policy.

We may withhold or reverse rewards, remove a code, and close accounts involved. Where money has already been paid out on a fraudulent referral, it becomes a debt owed to Artistover.

We may change the rate, the qualifying period or the rules of the programme, or end it entirely, on at least 30 days' notice.

Rewards already earned on transactions that have completed before a change takes effect are honoured on the terms that applied at the time.

Questions about referrals can be sent to contact@artistover.com.