Frequently Asked Questions
Find answers to common questions about ArtistOver
What is ArtistOver?
ArtistOver is a comprehensive marketplace connecting clients with a diverse range of services, including musicians, event venues, and various event-related services.
How do I create an account?
Simply visit our website, click on the "Sign Up" button, and fill in the required details to create your account.
How do I book a service?
Browse our listings, select the service you want, fill in your event details, and submit a booking request. The provider will then review and respond to your request.
Can I cancel my booking?
Yes, you can cancel your booking. Please refer to the cancellation policy provided by the service provider for specific guidelines. Cancellation policies vary by provider (Flexible, Moderate, Strict, or No Cancellation).
How can I become a service provider?
Create an account, select "Provider" as your account type, complete your provider profile, and then create listings for your services.
What types of services can I offer?
You can offer various services including musical entertainment, performing arts, event services, and more. Currently, our MVP focuses on musical entertainment services.
How are payments processed?
Payments are processed securely through our platform. We support various payment methods to ensure safe transactions for both clients and service providers.
When will I get paid as a provider?
Payments are typically released after the successful completion of the service, following the payment terms you've set (either full upfront or deposit + balance).
What if the service provider cancels my booking?
If your booking is canceled by the service provider, you will receive a full refund. We encourage you to explore alternative options within our marketplace.
Can I leave feedback for a service?
Yes, after your service is completed, you can leave a review with a rating and comment to help other clients make informed decisions.
What should I do if I'm not satisfied with the service?
If you are not satisfied with the service provided, please refer to the service provider's policies. For further assistance, contact our support team.
Are there any fees associated with booking?
Any applicable fees will be clearly outlined during the booking process. The price you see includes all costs unless otherwise specified.
How do I change or update my listing?
Log into your account, navigate to your listings, and select the option to edit or update your information.
What happens if I forget my password?
Click on the "Forgot Password?" link on the login page, and follow the instructions to reset your password.
Is there customer support available?
Yes, our support team is available via email to assist you with any inquiries at hello@artistover.com
What payment methods are accepted?
We accept various payment methods through secure payment processing, including credit and debit cards.
Can I book multiple services at once?
Yes, you can book multiple services; however, you will need to book each service separately through its individual listing.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support