Question 1

What is Artistover?

Accepted Answer

Artistover is a talent and venue booking marketplace that connects clients with musicians, performers, DJs, event venues, and other creative professionals. Browse local talent, book services for your events, and manage everything in one place — from discovery to payment.

Question 2

How do I create an account?

Accepted Answer

Click "Sign Up" on the homepage and enter your email to receive a magic link. You can sign up as a client looking to book talent, or as a provider offering your services. Google sign-in is also available for faster onboarding.

Question 3

How do I browse available talent?

Accepted Answer

Head to the Talent page from the navigation bar. You can filter by category (musicians, DJs, performers, etc.), location, price range, rating, and more. Use the map view to find talent near your event location, or switch to list view for detailed comparisons.

Question 4

Is Artistover free to use?

Accepted Answer

Creating an account and browsing talent is completely free. A small 3% service fee is applied to bookings to cover platform costs, payment processing, and support. Providers are not charged any listing or commission fees.

Question 5

Which cities does Artistover operate in?

Accepted Answer

Artistover currently operates in London and Bucharest, with plans to expand to additional cities. Service providers in these cities can list their services and clients can browse and book talent in these areas. Events can be created for any location worldwide.

Question 6

How do I book a service?

Accepted Answer

Find a provider you like, select your preferred date and time from their availability calendar, fill in your event details, and submit a booking request. Depending on the provider, your booking will either be instantly confirmed or require the provider's approval.

Question 7

Can I cancel a booking?

Accepted Answer

Yes, you can cancel a booking from your bookings page. The refund amount depends on the provider's cancellation policy — Flexible (full refund 24h before), Moderate (50% refund 5 days before), Strict (50% refund 14 days before), or No Cancellation. Each provider's policy is displayed on their listing before you book.

Question 8

How do reviews work?

Accepted Answer

After your booking is completed, you'll be prompted to leave a review with a star rating and written feedback. Reviews help other clients make informed decisions and help providers build their reputation on the platform.

Question 9

What if the provider cancels on me?

Accepted Answer

If a provider cancels a confirmed booking, you will receive a full refund automatically. We encourage you to explore alternative providers on the platform. Repeated cancellations by providers may affect their standing on Artistover.

Question 10

Can I reschedule a booking?

Accepted Answer

Yes. From your booking details page, you can request to reschedule to a different date and time. The provider will review and approve or decline the reschedule request. If declined, the original booking remains unchanged.

Question 11

Can I book multiple services at once?

Accepted Answer

You can book multiple services, but each service is booked individually through its own listing. For events that need multiple providers (e.g., a DJ and a photographer), use the Event Planning feature to coordinate all your bookings in one place.

Question 12

How do I list my services?

Accepted Answer

Go to your dashboard and click "Create Service". You'll be guided through a step-by-step wizard: upload photos, select your category and specializations, add details and description, set your pricing, configure booking settings, and define your service area.

Question 13

How many draft events, services, and venues can I have?

Accepted Answer

You can have up to 50 drafts of each type. To make room for more, publish, archive, or delete existing drafts from your dashboard before creating another one.

Question 14

How does the availability system work?

Accepted Answer

Artistover uses an exception-based availability system. By default, your calendar is empty (not available). You add availability windows for the dates and times you're free to work. You can set one-off availability or create recurring patterns — daily, weekly, biweekly, or monthly.

Question 15

How and when do I get paid?

Accepted Answer

Complete Stripe Connect onboarding from your dashboard settings to receive payments. Once a booking is completed and verified, funds are released to your Stripe account. Stripe then transfers the money to your bank account, typically within 2–7 business days.

Question 16

Can I offer different pricing options?

Accepted Answer

You set a base hourly rate for your service. You can also configure minimum booking duration, choose between deposit-based or full upfront payment, and specify whether transport costs are included or charged separately.

Question 17

What is instant booking vs. request approval?

Accepted Answer

With instant booking, clients can confirm a booking immediately if the time slot is available. With request approval, you review each request and decide whether to accept or decline. You can change this setting at any time from your listing settings.

Question 18

How do I become a service provider?

Accepted Answer

Create an account, then navigate to your dashboard to create your first service listing. Complete Stripe Connect onboarding to start accepting payments. Once your listing is live, clients in your area can discover and book you.

Question 19

How do I update my listing?

Accepted Answer

Go to your dashboard, find the listing you want to edit, and click "Edit". You can update photos, description, pricing, availability, service area, and booking settings at any time. Changes take effect immediately.

Question 20

What is the 3% service fee?

Accepted Answer

Artistover charges a 3% service fee on top of the provider's price. This fee covers payment processing, platform maintenance, and customer support. The fee is clearly shown during checkout before you confirm your booking. Providers do not pay any platform fees.

Question 21

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express. Your card details are encrypted and never stored on our servers. Stripe is PCI-DSS Level 1 certified.

Question 22

How do refunds work?

Accepted Answer

Refund amounts depend on the provider's cancellation policy. Flexible: full refund up to 24 hours before. Moderate: 50% refund up to 5 days before. Strict: 50% refund up to 14 days before. Refunds are processed to your original payment method within 5–10 business days.

Question 23

What about deposits and balance payments?

Accepted Answer

Some providers offer deposit-based payments. You pay a portion (typically 50%) when booking and the balance closer to the event. You'll receive a notification when the balance is due and can pay from your booking details page.

Question 24

Are there any hidden fees?

Accepted Answer

No. The 3% service fee is the only additional cost. The total including the fee is clearly displayed during checkout. Some providers may charge separately for transport if specified on their listing. There are no signup, listing, or withdrawal fees.

Question 25

How do I update my account settings?

Accepted Answer

Go to Settings from the dashboard or your profile menu. You can update personal information, business details, billing preferences, and security settings across four tabs: Profile, Business, Billing, and Security.

Question 26

Can I export my data?

Accepted Answer

Yes. Under GDPR, you have the right to export your personal data. Go to Settings → Security tab → "Export My Data". You'll receive a JSON file containing your profile information, bookings, reviews, and other personal data.

Question 27

How do I delete my account?

Accepted Answer

Request account deletion from Settings → Security tab. This permanently removes all personal data, listings, and booking history. Active bookings must be resolved before deletion. This action is irreversible.

Question 28

How is my payment information secured?

Accepted Answer

Card details are handled entirely by Stripe and never stored on our servers. We use HTTPS encryption, strict Content Security Policy headers, and follow industry best practices. Our platform undergoes regular security audits.

Question 29

What if I forget my password?

Accepted Answer

Artistover uses magic links for authentication — no password required. Click "Sign In" and enter your email to receive a secure login link. If you've set up a password, use the "Forgot Password" option on the sign-in page to reset it.

Question 30

How do I create an event?

Accepted Answer

Navigate to your dashboard and click "Create Event" to open the Event Creation Studio. The studio walks you through five tabs: Overview (details, location, cover image), Planning (timeline, schedule), Tickets (pricing, capacity), Settings (privacy, co-organizers), and AI (smart suggestions).

Question 31

What are the event lifecycle stages?

Accepted Answer

Events follow four stages: Create (set up details), Plan (build timeline, hire talent), Hire (book providers and venues), and Execute (manage on the day). The lifecycle pill on your dashboard shows which stage you're at and what actions to take next.

Question 32

Can I customize my event cover image?

Accepted Answer

Yes. The Event Studio offers three options: upload your own image, choose from 12+ built-in CSS/SVG templates with customizable themes and patterns, or use AI to generate a unique cover image (Pro feature). You can also edit images with the built-in editor.

Question 33

Do events need a physical location?

Accepted Answer

No. Events support three location modes: Physical (with address and map), Virtual (with a meeting link), or TBD (to be decided later). You can update the location mode and details at any time before the event.

Question 34

How do team accounts work?

Accepted Answer

Team accounts let you collaborate with others. As an owner, you can invite members via email and assign roles: Admin, Manager, Staff, or Viewer. Each role has configurable permissions across six scopes (listings, bookings, events, messaging, analytics, and settings).

Question 35

What roles and permissions are available?

Accepted Answer

Five roles exist: Owner (full access, can't be removed), Admin (full access except account deletion), Manager (can manage listings, bookings, events), Staff (limited to assigned tasks), and Viewer (read-only access). Each role's permissions can be customized per scope.

Question 36

Can I switch between accounts?

Accepted Answer

Yes. If you belong to multiple team accounts, use the Account Switcher in your dashboard sidebar to switch between them. Your personal account and any team accounts you're a member of appear in the switcher.

Question 37

What Pro subscription plans are available?

Accepted Answer

Artistover offers three tiers: Free (all core features, 100 AI credits/month), Pro at £14.99/month (500 AI credits, priority placement, advanced analytics), and Business at £39.99/month (2,000 AI credits, team management, custom branding). All plans include unlimited listings.

Question 38

What AI features are available?

Accepted Answer

AI features include: smart event creation suggestions (titles, descriptions, timelines), AI-powered cover image generation using Google Imagen 4, an AI event assistant powered by Claude for planning help, and intelligent search suggestions. AI credits are used per generation and refresh monthly.

Question 39

How do AI credits work?

Accepted Answer

Each AI generation (image, suggestion, or assistant query) uses credits from your monthly allowance. Free accounts get 100 credits/month, Pro gets 500, and Business gets 2,000. Credits reset on your billing date. Unused credits don't roll over.

Question 40

How do I manage my subscription?

Accepted Answer

Go to Settings → Billing tab to view your current plan, AI credits usage, and manage your subscription. You can upgrade, downgrade, or cancel at any time. Cancellation takes effect at the end of your current billing period.

Question 41

How is my data handled when I use AI features?

Accepted Answer

When you use AI features, your prompts and event context are sent to third-party AI providers (Anthropic for the event assistant, Google for image generation) for processing. We do not share your personal identity with these providers. AI conversation context may be stored as "AI memory" to personalise future interactions — you can view and delete this from your account settings. AI usage (feature, model, credits used) is logged for billing and service improvement. All AI data processing complies with GDPR.

Question 42

What is the Event AI Assistant?

Accepted Answer

The Event AI Assistant is an AI-powered planning companion available in the Event Creation Studio's AI tab. It can help you brainstorm event ideas, create timelines, suggest budget allocations, recommend providers from your shortlist, and auto-fill event details. The assistant uses Claude by Anthropic, with model complexity automatically matched to your query — simple questions use the fast Haiku model (1 credit), while complex planning uses Sonnet (3 credits) or Opus (10 credits, Business tier only).

Question 43

What advanced planning features are available?

Accepted Answer

The Event Creation Studio includes: a Shortlist system to compare and rank potential providers with primary/alternate selections; Budget Management to set a total budget and track allocations as you book providers; Schedule Management for building detailed event timelines; Co-organiser support to share event management with other users; Ticket management with multiple tiers, coupon codes, and waitlists; Event cloning to duplicate past events as templates; and a Check-in system for managing attendees on the day of your event.